PODOTAS TRAVEL IKE (referred to as "Company," "we," or "us"), located in Kamares, Sifnos, Postal Code: 84003, with contact numbers +30 22840 33973 and +30 6972290501, and email address info@podotas-rentacar.gr, would like to inform you about the types of personal data we collect through this website and how we use them.
1. What Data We Collect
We collect the personal data you provide when making inquiries or reservations through our platform. This includes:
- Personal Details: Name, surname, email, phone number, home address, date of birth, and driving licence issue date.
- Reservation Details: Booking dates, pick-up and drop-off locations, vehicle type, insurance options, rental duration, and additional services.
- Technical Data: IP address, cookies, browsing information, and analytics data through tools like Google Analytics. This is collected to improve your experience and analyse website traffic.
- Sensitive Data: In some cases, we may collect sensitive personal data, such as health-related information. For example, this could occur in the event of an accident requiring collaboration with insurance or claims management companies to handle injuries or other issues.
Important Note:
If you need to provide us with sensitive personal data, it will only be used for operational purposes as outlined in this Privacy Policy and always in compliance with applicable law and with your consent where required.
Payment Details:
Payment information (e.g., card number and cardholder name) is neither stored nor processed by us. Payments are exclusively handled by Alpha Bank in a secure environment that adheres to international data protection standards.
2. How We Use Your Data
Your personal data is collected and used solely for specific purposes, ensuring the delivery of our services, the security of transactions, and the improvement of your experience. Specifically:
- Booking Management: To process and manage your booking, including pick-up and drop-off details.
- Payment Processing: Handled exclusively by Alpha Bank in a secure environment. We do not store or manage payment details.
- Communication: To contact you regarding your booking, such as confirmations, changes, or clarifications.
- Improving User Experience: To analyse your browsing data and personalise your experience.
- Compliance with Legal Obligations: To maintain records and comply with legal or regulatory requirements, such as tax records.
All data usage is in strict compliance with applicable laws to ensure your privacy and data security.
3. How We Secure Your Data
We prioritise the security of your personal data. To this end:
- We use SSL encryption to protect your data during transmission.
- Payment details are managed exclusively by certified payment providers.
- We have implemented strict technical and organisational measures to prevent unauthorised access, loss, or misuse of data.
- Regular assessments and updates are conducted to maintain the highest level of data security.
4. Data Retention Period
We retain your personal data for up to one (1) year following the completion of the service, unless a longer period is required by applicable law (e.g., for tax or legal obligations). Specifically:
- Data is used only for service delivery and compliance with legal obligations.
- It is securely deleted or anonymised after the one-year period, unless further retention is legally required.
If you have any questions about the retention period, please contact us.
5. Cookies
Our website uses cookies to enhance your experience and help us understand how you use our services. Cookies are small text files stored on your device while browsing. Specifically, we use cookies for:
- Saving Your Preferences: To ensure your settings (e.g., language, user preferences) are saved for future visits.
- Traffic Analysis: To collect anonymous information through tools like Google Analytics, allowing us to understand usage patterns, improve content, and offer better services.
Managing Cookies
You can manage and adjust your cookie settings through your browser. Most browsers allow you to:
- Accept all cookies.
- Delete existing cookies.
- Set up alerts before cookies are saved.
- Block specific or all cookies.
Please note that disabling some cookies may affect website functionality and user experience.
6. Who Has Access to Your Data
Access to your personal data is limited to third parties essential for providing our services or fulfilling legal obligations. These include:
- Payment Providers: Payment details are exclusively managed by Alpha Bank in a secure environment.
- Technical Partners: Professionals and companies supporting website functionality and maintenance.
- Public Authorities: Data may be shared with tax, judicial, or other authorities as required by law.
- Insurance Companies: In case of accidents, data may be shared for claims processing or issue management.
- Roadside Assistance: Data may be shared with service partners when roadside assistance is required.
All third parties with access to your data are bound by strict confidentiality agreements and compliance with applicable laws.
7. Your Rights
Under applicable data protection laws, you have the following rights:
- Access: Request information about your personal data and how we process it.
- Correction: Correct inaccuracies or incomplete data.
- Deletion: Request the deletion of your data, unless legally required otherwise.
- Restriction: Request a restriction on data processing under specific conditions.
- Objection: Object to data processing for certain purposes, such as marketing.
- Portability: Receive your data in a structured, machine-readable format or request its transfer to another party.
- Complaint: File a complaint with the relevant data protection authority if you believe your rights have been violated.
To exercise your rights, contact us. We will respond within 30 days.
8. Updates to This Privacy Policy
This Privacy Policy may be updated to reflect changes in legislation, services, or data management practices. We encourage you to visit this page regularly for updates. All changes will include the latest update date.
9. Contact Us
For any questions or concerns about this Privacy Policy or how we handle your data, contact us at:
- Email: info@podotas-rentacar.gr
- Phone: +30 22840 33973 or +30 6972290501
- Postal Address: Kamares, Sifnos, Postal Code: 84003
We take all queries seriously and are happy to assist.
